Frequently asked questions

Looks like you may have some questions or are generally curious about what to expect. Hopefully we can answer the main questions that are brought to our attention on a regular basis in this FAQ. If you still have questions after reading this page we are only a phone call or email away. We strive to get back to you as fast as possible. The only way we are happy is if you are happy. Seriously!

1. How can I book GibMaids to do an amazing home cleaning for me?

Glad you asked! You will find multiple “Book Now” buttons listed throughout the site. If you would rather not use our 256-bit secure form, then feel free to email us at info@gibmaids.com but please do not put your credit card information in the email. In an effort to keep your information secure, we will give you a call back as soon as possible and book your home cleaning appointment over the phone. You can also get in touch by visiting our contact us page.

2. Do I have to be there when you clean?

That is completely up to you! Many people leave a key under the mat for the time of the booking while others stay home while we clean. Regardless of if you are there or not, you will receive the same awesome service that you can expect from GibMaids.

3. How long will it take GibMaids to clean my home?

Fair question. This really depends on your home and how much cleaning is needed to meet our standards. The table below is a general guideline of how long it takes to clean your home. GibMaids will always work hard to complete your booking in the time frame that best suits your needs. Just let us know and we will work with you in every way possible!

Size Number of Maids Standard Clean Deep Clean
1 Bedroom Home 2 Maids 1h – 1.5h up to 3h
2 Bedroom Home 2 Maids up to 2.5h up to 4h
3 Bedroom Home 2 Maids up to 3h up to 4.5h
4 Bedroom Home 2 Maids up to 4h up to 5.5h
5 Bedroom Home 2 Maids
up to 5h up to 6.5h

 

4. How many maids will be cleaning my home?

Depending on the size of your home and the soil level you will have either 1 or 2 maids servicing your home. Typically if you are on a time crunch we will put our best effort into assigning two maids to your home. Rest assured that you receive the same GibMaids quality cleaning regardless of how many maids service your home. We take pride in our work and you will definitely see the GibMaids difference!

5. What is this 100% Guarantee that I keep seeing?

We are confident that you will LOVE our services. So much so that if you dont like the cleanliness of your home we will come back and do it all over again… for free. If you are still not happy then we will give you a FULL refund AND come back and clean your house again… for free. Most of our business comes from word of mouth and we will do anything to make sure you are completely satisfied. In the end, we love what we do and think you will love how well we do it. You have nothing to fear and nothing to lose. That is the GibMaids 100% Guarantee.

6. How and when do I pay you?

Simple. We accept all major credit cards when using the 256-bit secure online booking form. Dont feel comfortable with that option? No problem! email us at info@gibmaids.com and we can answer any of your questions, book your service, and we’ll call you to process your payment right over the phone.

7. Are you guys insured and bonded?

Absolutely! In the event that something is stolen you are completely covered up to £5,000.00. Its worth noting that we only take on the most qualified maids out there and have strict standards in our selection and interview process (we only interview 5% of the applicants). We are proud of the fact that to date we have never had to file a claim for stolen goods. You are safe with us!

But wait, you still didnt answer my question!

Sorry about that! If you still have a question, dont hesitate to send an email to our Customer Satisfaction Team to get a quick answer. You can reach them at info@gibmaids.com. Alternatively, you can fill in the contact form on the contact us page.